Public Defect Tracking Tool – From a User’s Perspective
The focus of most Software testing companies today is on improving product quality and ensuring quick delivery into the market. Quality assurance managers often fail to see how development teams would want their tools and processes to be like. Most of the articles mention features, benefits, and flaws of a defect tracking tool, yet has anyone wondered how direct users of the tool would want them to be? Let’s have a look at defect tracking tools from a user’s perspective today and see how these make a difference to a tester’s working experience:
Developers and testers have to deal with different tools daily, and probably they also come across bugs in them too. Either there are bugs in the system or a feature is missing. These users can report issues in many ways. Whether it is emailing updates to companies, filling out forms on the website, or reporting an issue at multiple platforms, there are better ways to do it which include public issue trackers. The reason being unknown, only a few companies use these systems.
Advantages of Public Issue Tracker
1. Improved Customer Services
When a user creates a bug report into the tracker, he can track the issue updates. This is however different from normal expected behavior. Here, the developers usually pass on the issue to their other team members without much information about whether the issue is resolved or not. Sometimes, the companies may not have a single platform for tracking these bugs. Thus, when the message reaches the developers, the main issue may not still exist. Thus, a public bug tracker helps users in getting feedback directly in the system from the developer’s end. It also affects the quality of customer services and improves software quality too.
2. Information at one place
It also provides a platform where all the information is available. Users can check the system to find their respective issues and check if they still exist or have been resolved. It allows them to track their bugs and finding out the approximate product release date. A public issue tracking tool also allows finding issues and also suggesting how to resolve similar issues.
3. Improved Collaboration
Usually, the ‘comments’ section is a feature that is not commonly used. Well, this feature allows discussion about bugs and their functionality with other users, developers or other team members. This can prove to be very useful for users as they get the opportunity to ask questions and share any of their previous experiences. These discussions are public so that everyone can view them. It improves their collaborative efforts to achieve quality and minimize the number of bugs in a software application.
4. Improved Efficiency
Issue tracking systems are great tools for the analysis of various scenarios. Product managers get feedback from users, which means that actual users share their expectations from an app and how they can improve. It allows teams to improve their efficiency and provide users with what they are looking for.
A defect tracking tool is one of the best tools that have been introduced to make software testing easier and simpler. A public defect tracking tool comes bundled with advanced benefits that can help managers who are in the market for a seamless bug tracking system.